Customer Service Associate

• Serve as the primary point of contact between Tyson Foods Supply Chain and assigned external customers
• Analyze and respond to a high volume of inbound emails, determining and executing prompt resolutions
• Partner with Sales and internal teams to deliver exceptional customer service
• Utilize multiple dispatch systems including TES, LME, FourKites, OTR, and external scheduling platforms such as Retailix, Retail Link, UNFI, One Network, etc.
• Maintain knowledge of Tyson Foods’ internal policies, procedures, and software systems
• Understand and navigate external customer organizational structures and processes
• Identify cost-effective and customer-focused solutions to delivery and supply chain issues
• Proactively resolve issues that may negatively impact deliveries or customer relationships
• Implement creative problem-solving strategies to support accurate and timely product delivery
• Positively represent Tyson Foods in all customer interactions

• Bachelor’s degree OR equivalent work experience in customer service or transportation/logistics
• Customer service experience beyond a call center environment
• Dispatch or transportation/logistics experience
• Proficient in Microsoft Office applications
• Comfortable working primarily via email, managing 300+ emails per day
• Strong written, verbal, and interpersonal communication skills
• Excellent conflict management and negotiation abilities
• Strong multitasking and problem-solving skills
• Positive attitude with a customer-first mindset
• Ability to work effectively in a fast-paced, high-volume environment

Dispatch or transportation/logistics experience