Customer Service Agent

• Customer Service by e-mail, phone or social media for solving incidents
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information
• Handle customer complaints and provide solutions
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Parallel work for the Department of Operations

• High Arabic level (oral & written)
• Fluent in Spanish or English
• Previous experience in User Support or Customer Service positions
• Previous experience using Zendesk preferred
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Good communication and interpersonal skills
• Solution-oriented and reliable professional
• Detail-orientated with excellent time-management skills
• Flexible and adaptable
• Decisive and organized
• Love being part of a dynamic team
• Must reside in Spain

Previous experience using Zendesk

• Home office
• Great work environment with young international team
• Possibility to receive salary in advance by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership