Customer Service Agent Jobs

Customer Service Agent

H.B. Fuller

Location:
United States , Frankfort

Category:
Customer Service

Contract Type:
Not provided

Salary:

23.00 - 24.50 USD / Hour

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Job Description:

Join H.B. Fuller as a Customer Service Agent, where you will manage customer accounts and ensure accurate, timely order processing. This role focuses on delivering exceptional service through proactive communication and collaboration with internal teams. You will play a key part in maintaining customer satisfaction and supporting operational excellence.

Job Responsibility:

Manage all aspects of the order cycle, including entry, maintenance, and confirmation
Ensure accuracy of pricing, terms, and shipping details in orders
Monitor and follow up on domestic orders to meet delivery timelines
Resolve disputes promptly and escalate when necessary
Communicate proactively with customers to meet service expectations
Collaborate with Credit, Logistics, Supply Chain, and Sales for on-time delivery
Handle assigned projects independently alongside daily tasks
Maintain compliance with company policies and standards

Requirements:

High school diploma or equivalent
2+ years of customer service or order management experience
Proficiency in Microsoft Office and ERP systems
Strong communication and problem-solving skills
Legal authorization to work in the U.S.

Nice to have:

Associate degree or higher
Experience in manufacturing or chemical industry
Ability to manage multiple priorities in a fast-paced environment

What we offer:

comprehensive benefits
incentive and recognitions programs
health & wellness benefits
401K contributions
paid time off
paid holidays

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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