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As a Customer Service Agent, you will assist customers by answering questions, resolving concerns, and providing product or service information. Your friendly attitude and attention to detail will help create a positive customer experience and foster long-term relationships.
Job Responsibility:
Handle incoming calls, emails, and online inquiries from customers
Provide accurate information regarding products, services, and company policies
Troubleshoot problems and offer efficient solutions
Document all customer interactions in our systems
Work collaboratively with colleagues to boost customer satisfaction
Achieve daily performance goals
Requirements:
High school diploma or GED (associate’s degree preferred)
At least 1 year of customer service or call center experience
Excellent verbal and written communication skills
Ability to multitask using multiple systems
Strong problem-solving and organizational skills
detail oriented attitude and a passion for customer care
Commitment to complete three-week paid training
What we offer:
Paid 3 week training
competitive pay
scheduled raises
performance bonuses
clear opportunities for career advancement
medical, vision, dental, and life and disability insurance