Customer Service Agent

• Customer Service by phone, e-mail or social media for solving any incidents generated daily
• Managing and efficiently handling incoming calls and chats
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Perform parallel work for the Department of Operations

• Previous experience in User Support or Customer Service positions is highly valuable
• Previous experience using Zendesk is preferred
• High Cantonese Chinese level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Have good communication and interpersonal skills
• Are a solution-oriented and reliable professional
• Are incredibly detail-orientated with excellent time-management skills
• Are flexible
• Have excellent interpersonal and communication skills
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• Candidates must reside in Spain

Previous experience using Zendesk

• 100% remote
• Great work environment with a young, international team of talented people
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health and dental insurance
• Gympass Membership