Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Burton-on-Trent

Category:
Customer Service

Contract Type:
Not provided

Salary:

24000.00 - 25000.00 GBP / Year

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Job Description:

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork. As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication.

Job Responsibility:

Responding to customer queries via email and phone
Managing incoming requests using a ticketing system
Ensuring timely and effective resolution of issues in line with service standards
Working closely with your team to handle a high volume of email correspondence

Requirements:

Previous experience in customer service or administration, especially involving written communication
Confident using Microsoft Word, Excel, and CRM systems
Excellent grammar and written communication skills
A methodical, process-driven approach to tasks
Strong attention to detail and pride in producing accurate work
Calmness and professionalism when dealing with challenging situations
A positive, team-oriented attitude

What we offer:

25 days annual leave + your birthday off + 8 bank holidays
Free on-site parking
Healthcare plan
Supportive working environment with flexible hours and hybrid working options

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Advisor