Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Yeovil

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25500.00 GBP / Year

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Job Description:

Join a small and friendly team of 5, where you will provide high standards of service and support to prospective, new, and existing customers over the telephone and by email. You will enjoy problem solving, solution seeking and providing customers with a knowledgeable service. This role is perfect for someone looking to make a position their own and become a master of their craft.

Job Responsibility:

Provide high standards of service and support to prospective, new, and existing customers over the telephone
Act as a key interface between the company and their customers, handling queries, orders, and complaints
Offer technical support and product sizing details
Notify customers and Key Account Managers about deliveries
Place and progress product orders
Perform general administrative duties, including price updates and posting sales leads

Requirements:

Previous experience in a customer service environment is essential
Ability to work effectively under pressure and meet tight deadlines
Proficiency in computerised and manual systems
Excellent communication skills at all levels
Strong team player with the ability to work independently
Excellent interpersonal skills

What we offer:

Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays
Festive Break: Save 3-4 days for a well-deserved Christmas shutdown
Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay
Cycle to Work Scheme
Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor