Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Mirfield

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26000.00 - 28000.00 GBP / Year

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Job Description:

As a Customer Service Advisor, you will be the backbone of our client's customer interactions, ensuring a smooth journey from order placement to delivery.

Job Responsibility:

Ticket Handling: Manage customer service tickets promptly, ensuring every query is addressed within established timeframes
New Orders: Process incoming orders accurately and coordinate with fulfilment teams for timely delivery
Order Fulfilment & Delivery Management: Oversee customer deliveries, keeping clients informed every step of the way
Sample Management: Process and fulfil customer sample requests while tracking inventory
Non-Conformance Management: Document and manage product/service non-conformance reports, liaising with relevant teams for swift resolution
Sales Quotations: Create detailed quotes and follow up to enhance conversion rates
Payment Queries: Address inquiries regarding invoices and payments, ensuring professionalism in communications

Requirements:

Previous customer service experience, preferably in a B2B environment
An understanding of sales processes and the order-to-cash cycle
Proficiency with CRM/Ticketing systems and order processing software
Advanced skills in Microsoft Excel and Outlook
Excellent written and verbal communication skills
Strong analytical thinking and conflict resolution skills
A customer-centric mindset with high attention to detail

What we offer:

Company Pension
Employee Assistance Programme with 24/7 support
Enhanced Maternity and Paternity pay
Life insurance
Regular Company Events
Cycle to Work Scheme
Free car parking on-site

Additional Information:

Job Posted:
August 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor