Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Raynes Park

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 - 32000.00 GBP / Month

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Job Description:

We are currently recruiting on behalf of our client for a Customer Service Advisor to join their professional and friendly team. This is a full-time, permanent position offering a great work-life balance, a warm team environment, and the opportunity to make a real difference in client experience. The role is ideal for someone who is proactive, personable, well-organised, and passionate about providing high-quality service.

Job Responsibility:

Handle client enquiries by phone, email, and live chat with professionalism and warmth
Schedule appointments and bookings accurately and efficiently
Make customer care calls and arrange appropriate follow-up support
Greet clients on arrival and help them feel welcome and at ease
Prepare seminar rooms for training events
Maintain simple spreadsheets with accuracy
Use initiative to support business operations and enhance customer experience

Requirements:

Excellent written and verbal communication skills
Warm, friendly, and confident manner when interacting with clients
Accurate, reliable, and professional approach to work
High level of computer literacy
Well-presented, with a smart appearance
Strong sense of initiative and a desire to learn and progress
Team player who thrives in a collaborative environment
Previous experience in a customer-facing role preferred
Must be a non-smoker and non-vaper
Must demonstrate high levels of reliability and discretion
Comfortable working independently when remote (Mondays optional)

What we offer:

On-site parking
Private medical insurance
28 days paid holiday (plus bank holidays)
Supportive and positive workplace culture

Additional Information:

Job Posted:
May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor