Customer Service Advisor

• Handle all service enquiries with professionalism and empathy
• Diagnose and order repairs while guiding customers through the process
• Assist with housing applications, maintenance programmes, and tenancy matters
• Manage sensitive situations, including ASB reports and emergency responses
• Support elderly and vulnerable individuals to live independently with care

• Excellent communication skills, both verbal and written
• A proactive attitude and the ability to think on your feet
• Strong problem-solving skills and a customer-first mindset
• Experience in a customer service role is preferred but not essential

Experience in a customer service role

• Be part of a supportive team that values your contributions
• Opportunity for personal development and training
• A vibrant work environment where your ideas are welcomed