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Customer Service Advisor

geminiarc.co.uk Logo

Gemini Accident Repair Centres

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Location:
United Kingdom , Rotherham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Rotherham.

Job Responsibility:

  • To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection
  • To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates
  • To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies

Requirements:

  • Greet customers in person and over the phone, handling all enquiries professionally and efficiently
  • Book customer vehicles for repair, providing accurate estimates of repair timelines
  • Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times
  • Update customers on the progress of their vehicle repairs, addressing any concerns promptly
  • Manage complaints effectively, escalating issues to the appropriate person if necessary
  • Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager
  • Maintain a well-organised filing system for job cards, invoices, and associated paperwork
  • Process payments securely and in line with financial policies
  • Liaise with insurance companies and accident management companies to process claims efficiently
  • Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail
  • Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained
  • Ensure that all necessary paperwork is completed before issuing a courtesy car
  • Report any damage or issues to management if applicable
  • Ensure that external insurance cover is in place for any cases where the customer’s own policy does not transfer to the courtesy car
  • Maintain a clean, organised, and professional reception area
  • Provide hospitality to customers if they come onto the site
  • Receive and distribute incoming mail, emails, and deliveries
  • Assist with other administrative tasks as required by the Bodyshop Manager
  • Maintain a high standard of written and verbal communication
  • Ensure all customer data is handled securely and in compliance with GDPR and company policies
  • Maintain confidentiality when handling personal data
  • Follow company protocols for data retention and secure disposal of sensitive documents
  • Adhere to all Health & Safety regulations and company policies applicable to the role
  • Maintain a safe and organised work environment
  • Report any health and safety concerns to your Line Manager
What we offer:
  • 30 days holiday including public holidays
  • Loyalty days added to annual with service
  • Pension contributions
  • Recommend a friend technician bonus incentive
  • Long Service Awards – colleague recognition scheme
  • Health cash plan and Rewards platform – claim back medical costs & high street discounts
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking
  • Referral programme

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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