Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:
United Kingdom, Ashford

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.60 GBP / Hour

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Job Description:

Office Angels are proud to be working with this local business in their search for a Customer Service Advisor. This is a temporary position starting ASAP. The role involves administrative support, complaint monitoring, email management, and public engagement.

Job Responsibility:

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Requirements:

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Parttime

Work Type:

On-site work

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