Customer Service Advisor

• Make high‑volume outbound calls to residents in social housing to arrange engineer visits
• Answer incoming queries and provide clear, polite updates regarding bookings and installation times
• Coordinate schedules and ensure all appointment information is logged accurately
• Work closely with engineers and internal teams to confirm availability and job details
• Follow communication guidelines and handle sometimes challenging conversations professionally
• Provide excellent customer service, ensuring residents feel supported and informed throughout the process

• Confident on the phone and comfortable handling large volumes of calls
• Strong communication and organisational skills
• Ability to work at pace and manage changing priorities
• Previous experience in customer service, call handling or scheduling is desirable but not essential

Previous experience in customer service, call handling or scheduling

• Weekly Pay
• Up to 28 days annual leave
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms