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Customer Service Advisor

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Brown & Brown UK

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Location:
United Kingdom , Borehamwood

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Service Advisor, you’ll be responding to all enquiries within agreed service levels making sure that a first-class service and the best advice is always delivered.

Job Responsibility:

  • Handling a range of enquiries relating to our Total Landlord Insurance product
  • Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
  • Making sure all documentation issued and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations

Requirements:

  • Excellent customer service skills with an excellent telephone manner
  • Experience within the property sector, especially the private rented sector (not essential)
  • Excellent level of written and spoken English with sound maths skills
  • Ability to communicate clearly and precisely
  • Excellent attention to detail
  • Ability to work within a team environment and cooperate with team members
  • Drive and self-determination with the ability to implement solutions to problems
  • Ability to plan and organise, making effective use of time and resources
  • Sound knowledge of Microsoft Office packages and able to learn new systems and processes
  • Basic understanding of insurance or the financial services industry (useful but not essential)

Nice to have:

  • Experience within the property sector, especially the private rented sector
  • Basic understanding of insurance or the financial services industry
What we offer:
  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme
  • Access to discounted personal insurance
  • Financial support for studying towards professional qualifications plus study time
  • Wide variety of high-quality in-house and external training
  • Relaxed and friendly environment

Additional Information:

Job Posted:
February 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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