Customer Service Adviser, Allianz

Customer Service Adviser

Allianz

Location:
United Kingdom, Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

23608.44 GBP / Year

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Job Description:

As a Customer Service Adviser, you will be the first point of contact for our customers, supporting them with both new and existing policies. You'll play a key role in delivering outstanding experiences by offering practical, helpful solutions with empathy and professionalism. You’ll handle both inbound and outbound calls and offer a calm, efficient, and knowledgeable service, whether that’s answering queries, processing updates, or completing medical screenings. You’ll be working within a supportive team where care for the customer is at the heart of everything you do.

Job Responsibility:

Handle all inbound and outbound calls in a helpful, polite and professional manner
Deliver proactive solutions and advise on policy upgrades
Carry out medical screening where required
Manage and update policy records with accurate notes
Ensure all services and follow-up actions are completed within agreed timescales, keeping customers informed throughout

Requirements:

Good general education, including GCSEs or equivalent in Maths and English (Grades A-C)
A genuine passion for delivering excellent customer service
Strong organisational skills and attention to detail
Ability to remain calm and empathetic in high-pressure situations
Comfortable working a range of shifts including weekends and bank holidays
Able to work effectively from home

Nice to have:

Previous experience working in a remote or contact centre environment

What we offer:

Competitive annual leave allowance
Auto-enrolled pension scheme (4% employee & 4% employer contribution) with enhanced matching after 1 year
Performance-based bonus
Private Medical Cover
Discounts on Allianz products and services
Retail and lifestyle vouchers
Roadside Assistance free after 6 months
Interest-free season ticket loan after probation
Annual Flu vaccination & Eye Care vouchers
Comprehensive Employee Assistance Programme (EAP) – 24/7 helpline and wellbeing resources from day one
Corporate Social Responsibility initiatives and volunteer opportunities

Additional Information:

Job Posted:
May 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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