Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

23810.00 GBP / Year

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Job Description:

Customer Service Administrator role with hybrid work arrangement (primarily work from home after initial training). The position involves nurturing customer relationships, handling inquiries, preparing quotations, communicating order statuses, managing inbound calls, and collecting customer feedback.

Job Responsibility:

Nurture Customer Relationships: Develop and maintain strong connections with both new and existing customers
Handle Enquiries Efficiently: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses
Prepare Quotations: Issue accurate quotations to customers, ensuring compliance with company guidelines
Communicate with Customers: Keep customers informed about lead times, updates, and order statuses
Manage Inbound Calls: Handle incoming calls from customers, addressing queries, tracking orders, and managing parts/returns
Collect Customer Feedback: Gather and report customer feedback to help improve our services and products

Requirements:

Strong Communication Skills: A confident and professional telephone manner with excellent communication abilities
Customer-Focused Mindset: A commitment to delivering the highest level of service to our customers
Problem-Solving Skills: The ability to address customer issues promptly and effectively
Ambition and Drive: A genuine desire to achieve outstanding results for our customers
Technical Proficiency: Strong skills in MS Office, particularly Excel

What we offer:

Flexible Work Arrangements: Enjoy the perks of working from home while staying connected with your team through regular office meet-ups
Career Advancement: Take advantage of opportunities to grow your skills and advance your career in a supportive environment
Customer Focused Culture: Be part of a company that prioritises customer satisfaction and values your role in fostering strong customer relationships

Additional Information:

Job Posted:
September 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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