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As a Customer Service Administrator, you will be the first point of contact for clients, ensuring they feel valued and heard. Responsibilities include responding to inquiries, managing appointments, assisting with administrative tasks, maintaining accurate records, collaborating with professionals, and troubleshooting issues. The ideal candidate will have prior experience in customer service or administrative roles, exceptional communication skills, strong organizational abilities, and a positive attitude. Proficiency in Microsoft Office is required.
Job Responsibility:
Responding to inquiries via phone, email, and in-person with a warm and helpful attitude
Managing appointments and scheduling with precision
Assisting with administrative tasks to keep operations running smoothly
Maintaining accurate records and databases
Collaborating with professionals to streamline services
Troubleshooting issues and providing solutions promptly
Requirements:
Proven experience in customer service or administrative roles
Exceptional communication skills, both verbal and written
Strong organisational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
A positive attitude and a passion for helping others
Proficiency in Microsoft Office Suite and general computer skills
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