Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Livingston

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 - 27000.00 GBP / Year

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Job Description:

🌟 Customer Service Administrator - Be the Hero Behind the Scenes! 🌟 Are you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better? If so, we want YOU! We're on the hunt for a Customer Service Administrator for one of our long-standing clients who's got a passion for facilities management, and a natural flair for all things customer service related. Whether you're early in your career or bringing years of wisdom, if you're ready for a new challenge in a fast-paced, supportive environment-this is your moment to shine.

Job Responsibility:

Answering calls and helping people with their queries like a pro
Logging helpdesk requests and making sure nothing slips through the cracks
Coordinating engineers and contractors to get things fixed-fast!
Keeping clients in the loop and making sure they're smiling
Creating reports, quotes, and keeping everything running like clockwork
Using your initiative to solve problems and escalate when needed

Requirements:

Experience in a facilities or FM helpdesk role (not essential)
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

What we offer:

A vibrant, friendly team that supports each other
Real opportunities to grow your career and learn new skills
A company that values your ideas, your time, and your talent
A role where no two days are the same-and that's a good thing!
Team treats... Think pizza Friday's, Christmas nights out and free fresh fruit daily!

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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