Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

Customer Service Administrator role in a socially-driven start-up focused on health and dementia care. The role involves being the friendly person representing customers and reporting directly to the Ecommerce Manager.

Job Responsibility:

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

Requirements:

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

What we offer:

25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Administrator