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Customer Service Account Manager

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Office Angels

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Location:
United Kingdom , Burgess Hill

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 - 26000.00 GBP / Year
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Job Description:

This is a pivotal position within the business, responsible for managing incoming enquiries, processing orders, and ensuring a seamless client journey from start to finish. You'll be the first point of contact for customers and play a key part in maintaining strong, long-term relationships.

Job Responsibility:

  • Respond to customer enquiries promptly and professionally
  • Process orders accurately in line with company procedures
  • Maintain regular communication with clients, offering updates and support
  • Coordinate with internal teams to align production with customer expectations
  • Follow up post-delivery to gather feedback and ensure satisfaction
  • Keep detailed records and documentation for all client interactions
  • Support online order handling and general service queries

Requirements:

  • Previous experience in a customer-facing or service role
  • Strong communication and interpersonal skills
  • Highly organised with a proactive and professional approach
  • Ability to manage multiple tasks and work well under pressure

Additional Information:

Job Posted:
July 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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