Customer Service Account Manager, Office Angels

Customer Service Account Manager

Office Angels

Location:
United Kingdom, Burgess Hill

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 - 26000.00 GBP / Year

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Job Description:

This is a pivotal position within the business, responsible for managing incoming enquiries, processing orders, and ensuring a seamless client journey from start to finish. You'll be the first point of contact for customers and play a key part in maintaining strong, long-term relationships.

Job Responsibility:

Respond to customer enquiries promptly and professionally
Process orders accurately in line with company procedures
Maintain regular communication with clients, offering updates and support
Coordinate with internal teams to align production with customer expectations
Follow up post-delivery to gather feedback and ensure satisfaction
Keep detailed records and documentation for all client interactions
Support online order handling and general service queries

Requirements:

Previous experience in a customer-facing or service role
Strong communication and interpersonal skills
Highly organised with a proactive and professional approach
Ability to manage multiple tasks and work well under pressure

Additional Information:

Job Posted:
July 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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