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Customer Service - Team Manager

instabee.com Logo

Instabee

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Location:
Sweden, Stockholm

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Team Manager to join our Customer Service Operations team at Instabee. In this role, you’ll lead a group of engaged and service-minded team members — ensuring they have the structure, motivation, and support needed to deliver outstanding customer experiences every day. As Team Manager, you’ll take full ownership of your team’s performance and development. You’ll plan resources, coach and motivate your team, and continuously improve ways of working to ensure efficiency, quality, and engagement. You’ll collaborate closely with other Team Managers and the Customer Service Manager to ensure we deliver on our overall goals for Customer Service Operations across all markets.

Job Responsibility:

  • Lead, coach, and develop your team to achieve high performance and engagement
  • Plan and prioritize daily operations to ensure efficient and high-quality service
  • Collaborate with other Team Managers and the Customer Service Manager to reach common goals
  • Follow up on KPIs and proactively identify improvement areas within processes and team routines
  • Drive recruitment, onboarding, and training to ensure competence and motivation in the team
  • Conduct regular one-to-ones and performance follow-ups with team members
  • Contribute to a positive work environment and act as a role model in line with Instabee’s values

Requirements:

  • Previous experience leading a team within customer service, operations, or a similar environment
  • Good communication and collaboration skills
  • Proven ability to drive engagement, performance, and continuous improvement
  • Structured and proactive with the ability to plan, prioritize, and solve problems
  • Fluent in Swedish and English, both spoken and written
What we offer:
  • Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
  • Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
  • Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
  • Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
  • A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
  • Hybrid setup and flexible working hours

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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