Customer Return Specialist, Hewlett Packard Enterprise

Customer Return Specialist

Hewlett Packard Enterprise

Location:
Malaysia, Kuala Lumpur

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Management and coordination of leasing asset returns, including tracking shipment confirmations, negotiating settlements for return equipment, collaborating with logistics vendors, and coordinating reconciliation with internal stakeholders.

Job Responsibility:

Issue asset lists and shipment forms to customers to initiate the return of equipment
keep track of outstanding shipment confirmations and follow up till closure
negotiate settlements with customers for missing or damaged return equipment
monitor status of returns with 3rd party logistics vendors
address late shipments and cancel shipments when necessary
assist returns reconciliation specialist with surplus queries
issue termination instructions to asset termination specialists and communicate completion of returns
coordinate with various internal stakeholders on return asset reconciliation

Requirements:

Typically, a bachelor's degree in a technical or business discipline or equivalent experience
minimum of 1-2 years of related experience or a master's degree and up to two years of experience
fluent in Japanese language

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Relationship Management (CRM)
Data Analysis Management
Data Collection Management (Inactive)
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
comprehensive suite of benefits
personal & professional development programs
unconditional inclusion
flexibility to manage work and personal needs

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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