Customer Retention Specialist Job at UltaHost

Retention specialist

We are currently seeking a Retention Specialist to join our Customer Support Tea...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

68000.00 - 92000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer facing support, sales, retention or save environment role
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handle external requests related to account cancellations
understand the reason for cancellation and find solutions to retain customers
Support our internal teams as the primary point of contact for cancellation requests and potential churn
Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams
ensure timely delivery of our solutions
Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful
make recommendations for improvements based on data and trends
Track and communicate customer feedback to internal stakeholders
Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
Other tasks and duties assigned by Customer Support Leadership, as required

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once

Job Responsibility

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

What we offer

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Storage Sales Specialist

Hewlett Packard Enterprise is seeking an experienced Storage Sales Specialist fo...

Location

United States , Massachusetts; New Hampshire

Salary:

189500.00 - 445500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree preferred
demonstrated achievement of progressively higher quota, interface with diverse business customers at all levels
typically 6-10+ years of sales experience
experience in storage sales, typically 2-3+ years
extensive vertical industry knowledge required
project management experience required
5-8 years of selling experience with a major storage company (Dell/EMC, Pure, NetApp)
proven customer relationships with 5 major customers in the assigned territory
expert in working with indirect channel model
deep competitive knowledge of at least 1 major storage vendor

Job Responsibility

Responsible for sales of storage products and solutions in assigned territory, industry or accounts
uses advanced storage expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities
creates and drives the storage sales pipeline
captures leads outside of specialization and uses closed-loop lead management to ensure assignment and follow-up by others
collaborates with the account pursuit teams to leverage their solutions expertise for business development
build sales readiness and reduces client learning curve through effective knowledge transfer in storage
contributes to development of quota objectives and future direction for storage product lines
directs and coordinates supporting sales activities related to pipeline hygiene through account managers, Presales, channel partners and other relevant stakeholders
effectively uses internal sales tools to maintain a healthy pipeline and the account plan in a timely fashion
collaborates across the HPE teams to deliver a consistent approach to developing business, including account planning for end to end solutions

What we offer

Health & wellbeing
personal & professional development
unconditional inclusion

Fulltime

Temporary Support Specialist I, Eligibility

The Support Specialist, Eligibility reports directly to the Manager, Paratransit...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Three (3) years of transit/Paratransit customer service or Social Service experience required
One (1) year of data entry experience
Experience working with diverse cultures, socio-economic populations, and persons with disability
Working knowledge of ADA Paratransit Regulations, and medical/disability terminology
Skill with computers and computer databases
Ability to organize data, access application data and apply program per program rules
Excellent oral, written, and interpersonal communication skills
Skill in researching and collecting information

Job Responsibility

Receive and respond to public inquiries regarding Paratransit eligibilities and services
Responsible for client files (physical & computer)
create and maintain files as necessary
Assist in contacting healthcare professionals to obtain necessary supplemental information related to the client’s condition or status
Coordinate activities necessary for the client re-certification process, working closely with team members
Responsible for providing professional, courteous, and efficient customer service related to ADA, Paratransit Eligibility, and various Capital Metro programs and services through in-person, phone, and electronic media interactions
Receive and process temporary requests for service for visitors with disabilities per ADA regulations
Provide monthly reports, information on applications, and re-certification activities
Coordinate research, service change adjustments, mailouts, and other projects as assigned
Support the eligibility team in conducting “in-person” eligibility assessments on a case-by-case basis, including re-certifications

Protergia Training Specialist

Protergia Training Specialist to join B2C team, part of M Energy Customer Soluti...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Education, Communication, or related field
2+ years of experience in training delivery, preferably in sales, customer service, or retail environments
Previous experience in sales will be considered an asset, with proven ability to deliver Sales and Soft Skills training (e.g. Sales Techniques, Negotiation Skills, and Coaching)
Excellent communication and interpersonal skills, with the ability to adapt training content and delivery to diverse audiences across Retail, B2B, and Customer Care functions
Strong business and customer orientation, demonstrating flexibility and a collaborative approach to align learning initiatives with organizational objectives
Highly organized and analytical, able to manage multiple training projects across locations while assessing effectiveness through KPIs, feedback, and performance data
Proficient in MS Office
familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce) is considered an asset
Fluency in English (written and spoken) required

Job Responsibility

Designing and delivering classroom and eLearning programs focused on sales, customer service (aftersales), and commercial policies, tailored to the specific needs of each channel (Contact Center, Indirect, Retail Stores, Back Office, Customer Support)
Creating and maintaining training materials, including product guides, sales scenarios, and communication frameworks, ensuring alignment with company standards and business strategy
Coordinating the full training cycle from needs analysis and preparation to delivery, evaluation, and continuous improvement based on feedback and performance results
Managing digital learning tools such as the LMS, intranet, and knowledge base, ensuring up-to-date content and accurate training records
Applying innovative learning techniques (e.g., gamification, role plays, blended and accreditation programs) to enhance engagement, knowledge retention, and skill application
Collaborating with Store Inspectors and local teams to support on-the-job learning and deliver consistent, high-quality training experiences across central (Paiania, Athens) and regional sites (e.g., Thessaloniki)

What we offer

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Fulltime

Renewals Specialist

The Renewals Specialist will be responsible for managing the renewals process fo...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

Fluent written and spoken communication skills in both English and German
2+ years of experience in renewals, account management, or customer success in a software or technology environment
Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles
Great communication and interpersonal skills, with a customer-focused mindset
Proficient in Salesforce, Gainsight and other tooling
Good analytical skills and ability to interpret data to drive decision-making
Demonstrated experience working with a collaborative team

Job Responsibility

Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
Educate clients on the value of our security software and any new features or updates to encourage renewal
Ensure all renewal agreements are properly documented and compliant with company policies and procedures
Gather customer feedback and insights to inform product development and improve overall customer satisfaction

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount)

Fulltime

Customer Retention Specialist

UltaHost

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 24, 2026

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UltaHost

Location:

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Job Description:

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