Customer Resolution Team Specialist, Robert Half

Robert Half

Location:
United States, Cumberland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are offering a contract employment opportunity for a Customer Resolution Team Specialist at our Cumberland, RI location. As a part of our team, you will be instrumental in handling escalated customer complaints, maintaining relationships with stakeholders, and driving process and performance improvements.

Job Responsibility:

Oversee stakeholder and executive relationships by providing responses to escalated customer complaints and other issues
Assist in the creation and implementation of Standard Operating Procedures and training plans to ensure sustainability and control compliance
Maintain and develop relationships with internal stakeholders and regulatory external stakeholders
Provide analysis on root cause issues and support initiatives for process improvements
Investigate, analyze, resolve, and respond to escalated complaints filed by internal and external customers, stakeholders, executives, and other officials
Implement procedural best practices through structured quality assurance within the team, ensuring compliance with policies and regulatory requirements
Create, manage, and maintain complaints reporting to both internal stakeholders and regulatory agencies
Maintain a process of proactive communication to customers and internal stakeholders upon receipt of complaint, expected response time, and final resolution
Support and attend regulatory discussions as required
Promote and implement procedural best practices through structured quality assurance within the team to ensure all working practices are compliant with policies and regulatory requirement

Requirements:

Proficiency in Customer Service skills
Exceptional Communication skills
Experience in Reporting and data presentation
Ability to provide Training on policies and procedures
Strong Planning and organizational skills
Understanding of Policy formulation and Compliance
Familiarity with 'About Time' management software
Experience in Complaint Handling and resolution
Knowledge of best Practices in customer service
Ability to engage and manage Stakeholders effectively
Proficiency in Receipt management and coordination
Excellent Time Management skills
Experience in dealing with C-Suite level executives
Familiarity with various Media platforms for customer interaction
Experience in Process Improvement and Quality Assurance
Ability to handle Complaints professionally and efficiently
Understanding of Compliance Functions within customer service
Knowledge of Standard Operation Procedure in customer service
Coordination skills to manage internal and External Customers
Experience with Power BI for data analysis and reporting
Proficiency in Predictive Analysis
Ability to Maintain Relationships with customers and stakeholders

Nice to have:

Familiarity with 'About Time' management software
Experience in dealing with C-Suite level executives
Experience with Power BI for data analysis and reporting
Proficiency in Predictive Analysis

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Resolution Team Specialist