Customer Relations Team Leader, IKEA

IKEA

Location:
South Korea, Busan

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Relations Team Leader position at IKEA Dongbusan in Busan, South Korea. The ideal candidate is passionate about customers, teamwork, and leadership. Responsibilities include maintaining the area and ensuring customer satisfaction while promoting IKEA values.

Job Responsibility:

I maintain my area of responsibility in excellent condition, ensuring it is efficiently equipped and co-workers are available to support customers at all times
I lead by example in customer focus, teamwork, and responsibility, empowering co-workers with knowledge, confidence, and motivation to provide the best service
I actively seek and act on customer feedback, resolving issues quickly and identifying root causes of recurring problems to implement sustainable improvements
I ensure accurate stock inventory awareness within the team and work with my manager and other functions to optimize customer satisfaction, sales growth, and profitability
I plan and organise staffing so the right number of co-workers are in the right place at the right time, while monitoring performance against daily and weekly service targets
Through my actions, I promote IKEA culture and values, fostering togetherness, simplicity, and continuous improvement in all aspects of the customer experience

Requirements:

You are passionate about customers and act to ensure a positive shopping experience
You have the IKEA values truly reflect personal values
You have passionate about leading business through people
You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
You have experience of actively meeting customer needs through understanding customers in a service industry
You have ability to plan staffing needs according to the customer flow
You have emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
You have good analytical skills

Additional Information:

Job Posted:
August 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Relations Team Leader