Customer Relations Specialist

At musicMagpie, looking after our customers is what we do best, and our Customer Relations team plays a huge part in that. When things don’t go to plan, we step in to put them right. From managing complex complaints to making sure every customer receives a fair, thorough and timely outcome, this role is all about protecting trust and improving loyalty. As our Customer Relations Specialist, you’ll work closely with teams across the business to investigate issues, understand what went wrong, and find solutions that genuinely make things better. You’ll help us prevent repeat problems, reduce churn risk, and support colleagues in delivering consistently brilliant customer service.