Customer Relations Officer, Shopping Experience, IKEA

IKEA

Location:
Singapore, Tampines

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Job Responsibility:

Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers
Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables
Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery
Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store
Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience
record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required

Requirements:

strong communication and interpersonal skills with passion for children and people
committed and motivated team player, who is also able to work independently
able to cope with stress and able to provide solutions for customers and operational issues
good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Additional Information:

Job Posted:
May 14, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Officer, Shopping Experience