Customer Project/Program Management Job at Hewlett Packard Enterprise (Mumbai)

Technical Project Manager - Customer Delivery

We are looking for a Technical Project Manager - Customer Delivery who will lead...

Location

Germany; Spain , Berlin; Barcelona

Salary:

Not provided

Deepset GmbH

Expiration Date

Until further notice

Requirements

4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred)
Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration
Excellent communication and stakeholder management skills with both technical and non-technical audiences
Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships
Highly organised, detail-oriented, and able to manage multiple projects simultaneously
Problem-solver with strong conflict-resolution and risk-management abilities
Highly organised, proactive, and comfortable owning outcomes with minimal oversight
Customer-first mindset, focused on driving value and successful outcomes
Experience in creating, documenting, and iterating on processes to drive operational excellence

Job Responsibility

Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments
Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions
Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience
Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions
Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders
Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function
Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems

Technical Project/program manager

DAS/Office of Information Technology/Enterprise Shared Solutions is seeking an e...

Location

United States , Columbus, Ohio

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Plan, organize, prioritize, and manage multiple work efforts
Develop project plans and schedules
Identify key milestones and deliverables
Develop and update project artifacts
Triage, prioritize, and assign incoming incident/requests
Manage incident/request backlog
Develop Key Performance Indicators
Review Managed Service Provider status reports
Monitor and track SLA metrics and performance
Work with Managed Service Provider to scope and schedule enhancements for release

Job Responsibility

Project Management and Reporting
Operations Management
Release Management
Customer Relationship Management
Provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area
Play a crucial role in advancing and growing the enterprise eLicense service area

Project/Program Manager

We are seeking a skilled and experienced Project/Program Manager to oversee the ...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field (Master's preferred)
Minimum of 7 years of experience in a similar role or related area
Strong analytical abilities, with proficiency in SQL and advanced Excel functions
Proven track record of sound leadership, planning, and problem-solving abilities
Familiarity with a diverse range of industry methodologies, concepts, practices, and procedures
Strong commitment to ownership, attention to detail, and the ability to dive deeply into data and projects
Excellent communication skills, fostering cross-functional collaboration and effective stakeholder engagement
Creativity and adaptability, with the ability to manage multiple priorities in a dynamic environment

Job Responsibility

Oversee all aspects of projects and programs, ensuring timely and successful completion
Set deadlines, assign tasks, and monitor overall progress throughout the project/program lifecycle
Summarize key milestones and prepare detailed progress reports, presenting them to upper management
Conduct cross-functional collaboration with various teams to align frameworks with brand feedback and gather feature insights tied to overall strategy
Drive innovative approaches to optimize processes and address feature gaps based on brand and customer insights
Partner with internal stakeholders to enhance solutions and prioritize the customer shopping experience
Contribute to initiatives with significant visibility and high impact on organizational goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Manager, Customer Success

As the Manager of Customer Success, you will be responsible for driving initiati...

Location

Philippines , Pasig, Metro Manila

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technology-related field and prior experience with SaaS/high-growth companies
5 years of experience in a customer success, account management, or related client-facing role, with at least 3 years in a leadership or management capacity
Customer-focused and demonstrable passion for customer success
Exceptional English fluency and excellent written, verbal, and listening communication skills with a professional (even dynamic) presence, presentation, and public speaking skills
Proven cross-functional leader with a proven track record of collaboration, prioritization, and workload management
Quick learner, always looking to embrace and master new technologies
Capable project/program management skills with the ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes
Proven operational acumen with the ability to define success targets and ensure attainment of targets
Familiarity with next-generation enterprise software customer success concepts, including customer health scores & management, adoption engineering, customer success plans, and account planning
Excellent skills/ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel

Job Responsibility

Lead a high-performance Customer Success team focused on higher-touch engagement
Monitor KPIs and evaluate team performance to ensure we are operating at the highest standard
Evaluate churn and downsell reasons and implement plans to reduce customer churn
Drive retention activities based on the client's situation
Initiate process improvements through the creation and execution of new strategies

Program Manager

IMC is looking for a program manager (PM) to lead a diverse team of individuals ...

Location

United States , Washington, D.C. area

Salary:

100000.00 - 175000.00 USD / Year

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Current Project Management Institute (PMI) Project Management Professional (PMP) certification
Pursuant to a government contract, this specific position requires U.S. Citizenship
This position may require an active government security clearance or be able to obtain such clearance
Bachelor’s or master’s degree in computer or management discipline
Minimum of 10 years of project/program management experience with extensive experience managing complex and multi-faceted IT projects
Work independently with little to no oversight
Ability to accommodate multiple projects
Leading and participating in project teams comprised of government and contract personnel
Ability to communicate at all levels, verbally and written, and conduct meetings and presentations
Interpersonal skills for dealing with internal and external customers as well as a diverse staff group

Job Responsibility

Lead, manage, and provide overall task order leadership and oversight for a complex IT contract
Develop and execute the strategy to ensure compliance with the statement of work, IMC quality expectations, and overall program success
Provide strategic planning and service management support to the team and advise the customer
Provide leadership to, management of, and support for teams engaged in program and project management, change management, requirements management, schedule management, risk management, process improvement, training, requirements gathering, and all related initiatives
Develop and provide detailed program status reports as required
Set and track project milestones
manage and account for unforeseen delays, then realign schedules and expectations as needed
Establish and implement project communication plans, providing status updates to affected staff and stakeholders
Develop, maintain, and grow customer relationships
Ensure project documents are complete, current, and stored appropriately

Fulltime

New

Senior Client Project / Program Manager

The Senior Client Project / Program Manager at NTT DATA is a pivotal role respon...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion
Ability to establish strong relationships with internal stakeholders and external clients
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Excellent written and verbal communication skills
Excellent team-building skills and ability to work in high-pressure environments
Advanced ability to manage urgent and complex tasks simultaneously
Advanced business acumen and commercial skills
Passionate, strong initiative, self-driven with a commitment to succeed
Advanced influencing ability whilst taking a collaborative approach
Decisive with good attention to detail ability

Job Responsibility

Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective
Engages with stakeholders to deliver projects from original concept through final implementation
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Manages the delivery of the project/program, including rigorous scope control and change management
Documentation and management of risks and issues
Ensures clear and concise communications to all stakeholders
Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings
Coordinates activities of the project teams through task delegation, resource assignment and program management

Fulltime

Manager, Technology Operations

This is a unique opportunity to join a growing team in Walmart ecommerce tacklin...

Location

United States of America , Bentonville

Salary:

80000.00 - 155000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

5+ years of experience in analytical, fraud/risk, or a related role within the e-commerce or technology industry
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area
Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely
Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions
Experience with SQL, Tableau, and/or other data investigation and BI tools
Sound business judgement and the ability to influence others

Job Responsibility

Protect the Walmart bottom line from numerous marketplace risks while enabling seller growth
Own multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors
Iterate and test ways to improve the customer experience, seller experience and financial bottom line
Develop business cases for projects with a projected return on investment or cost savings
Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy
Drive the execution of multiple business plans and projects
Provide data-driven analysis and insights to help support business strategies
Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

What we offer

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting

Fulltime

Customer Success Program Manager

We are looking for an experienced Program Manager to act as a force multiplier f...

Location

Ireland; Costa Rica , Cork; Remote

Salary:

Not provided

Cloudera

Expiration Date

Until further notice

Requirements

8+ years of Project/Program Management experience, with a specific focus on Operations, Customer Success, or Professional Services (not just software engineering)
The "Single Entity" Mindset: comfortable working autonomously, willing to roll up sleeves and do heavy lifting
Influence Without Authority: exceptional ability to guide and motivate stakeholders across the company (including VP/C-Level) to meet deadlines and adhere to processes
Agile for Business: experience applying Agile principles (iterative value, standups, retrospectives) to business processes and operational rollouts
CS Domain Expertise: understand the mechanics of Customer Success (e.g., QBRs, Net Revenue Retention, Churn Analysis, Health Scoring) and can build projects around improving these metrics
Tech Stack Proficiency: experience managing the implementation or optimization of CS tools (e.g., Gainsight, ChurnZero, Salesforce, Totango) and Project Management tools (Asana, Jira, Monday.com)
Process Architecture: ability to map complex customer journeys (Visio/Lucidchart) and spot gaps where customers are falling through the cracks
Data Literacy: can look at retention data or team capacity models and use that evidence to build a business case for your next project
Bachelor's degree in related field of study
This role does not support immigration sponsorship

Job Responsibility

Take complete ownership of high-priority CS initiatives (e.g., "Revamp the Onboarding Journey" or "Implement Digital-Touch Strategy") from ideation through to execution and measurement
Define the scope, success criteria, milestones, and risks for internal operational projects, ensuring they are delivered on time and within budget
Act as the bridge between the CS leadership team’s vision and the operational reality, translating strategy into tactical project plans
Oversee the "people side" of change, ensuring the CS team actually adopts new processes/tools through effective training, documentation, and internal marketing
Manage the "Operational Readiness" aspect of new product introductions—coordinating with Product and Marketing to ensure the CS team is trained, equipped with collateral, and ready to support customers before launch
Identify friction points in the customer lifecycle and proactively design process improvements to resolve them
Work horizontally across the business (Sales, Marketing, Product, Finance) to remove silos, acting as the single point of contact ensuring dependencies between CS and other departments are managed effectively
Maintain a "living" roadmap of CS priorities, keeping stakeholders informed of velocity, progress, and outcomes without micromanagement

What we offer

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

Fulltime

Customer Project/Program Management

Hewlett Packard Enterprise

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 17, 2025

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