Customer Programs Support Associate Job at EnergyHub

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a ...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Proficient in Paymode-X product
Customer service and communication skills including business writing
Software and environment trouble-shooting and diagnostic skills
Solid understanding of basic computer functions and ability to teach/train users
Experience supporting software as a service
Proven ability to communicate effectively via printed material and on the telephone
Strong oral and written communications skills
Excellent organizational, problem solving and communications skills
The ability to work independently and balance multiple priorities
Team player, resourceful, flexible

Job Responsibility

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a service applications as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Assists with identifying root cause of problems
manages and resolves issues in a constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships

Customer Success Associate

You will work directly with our users via phone, email, and chat. In this role, ...

Location

Canada , Toronto

Salary:

Not provided

MTFX INC

Expiration Date

Until further notice

Requirements

University / College degree
Customer Service 2 years
track record of strong customer relationship skills
confident communicator
organized
quick learner
ambitious
computer savvy
relationship builder
empathetic

Job Responsibility

First line of support
Responsible for receiving customer support feedback and disseminating that information appropriately with the team internally
Develop and deliver new and advanced user training to customers
Create and maintain resources to support customers
Onboard all new customers
ensuring that accounts are properly configured leading to launch
train customers on how to use our online payments platform
Continually optimize the onboarding processes

What we offer

Excellent compensation plan
great benefit plan
casual dress code
fast-paced, tech-driven environment
flat organization where ideas are sought and accepted from everyone

Fulltime

Senior Associate Corporate Card Support

In this vital role you will provide operational support and customer service for...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience
Knowledge of corporate card programs (AMEX, Citi, Bank of America, etc.) or financial services preferred
Familiarity with international corporate card programs and provider platforms
Strong customer service orientation
Attention to detail and process accuracy
Ability to identify and suggest improvements to processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset

Job Responsibility

Process corporate card applications and card account updates, suspensions and closures
Respond to customer queries via ServiceNow related to their card account and card transactions
Liaise with the card provider to resolve issues
Assist with resolution of merchant disputes and credit balance refunds
Monitor card accounts for delinquencies and support communications to users
Participate in quarterly accounting accruals and data reconciliations

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Associate Solutions Engineering Program Manager

We are looking for a driven Associate Solutions Engineering Program Manager to l...

Location

United States , San Mateo

Salary:

135000.00 - 165000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

2+ years of experience in solutions engineering, program management, or technical enablement
Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure
Previous experience in technical training or mentorship is highly desirable
Excellent organizational skills and the ability to manage multiple priorities
Strong communication and interpersonal skills with the ability to inspire and guide early-career engineers
Ability to thrive in a fast-paced, dynamic environment with a strong sense of accountability and adaptability
Passion for technology, education, and continuous improvement

Job Responsibility

Oversee the daily activities of the ASE training program, ensuring ASEs are meeting their learning milestones in areas such as cloud infrastructure, networking, and physical security
Collaborate with Solutions Engineering leaders and trainers to build and refine training content that meets the evolving technical needs of the company
Provide mentorship and career development support to ASEs, fostering a positive learning environment and offering guidance on future career paths
Coordinate hands-on technical projects that allow ASEs to work with Verkada's full product suite, gaining real-world experience in designing and implementing security solutions
Ensure ASEs are progressing in their communication and presentation skills, preparing them to interface with customers and deliver technical solutions
Manage program logistics, including scheduling, cohort management, managing travel, and tracking ASE progress in technical certifications and soft skill development
Facilitate ASE engagement with SE mentors and track the success of those relationships
Regularly report on ASE program performance, identifying areas for growth and improvement

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

IT Support Specialist

The IT Support Specialist will work directly with the Associate Director of Info...

Location

United States , Brattleboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent technical skills, including analytical skills and advanced computer skills
Disaster recovery skills
Strong writing skills
Customer support and interpersonal skills
Knowledge of hardware, software, networks, and systems
Troubleshooting and problem-solving abilities
Communication and customer service skills
Collaboration across organizations: 1 year (Preferred)
IT support: 3 years (Preferred)
Software troubleshooting: 3 years (Required)

Job Responsibility

Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements
Maintaining efficient relationships with other department heads to determine their technological needs
Responsible for all repair and installation requests
Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology
Creating long-term schedules to determine when to update company computer systems and cybersecurity measures
Researching new business technologies and IT software to strengthen the organization's computer systems
Creating surveys to gauge company employee IT needs and questions
Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates
Assisting Associate Director of Information Technology with complex installations or repairs
At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Field Customer Engineer

Field Customer Engineer role focused on managing onsite delivery of software ser...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Active listening skills
Problem-solving skills
Consulting skills
Core technical competencies
Intermediate skills in project management, communication, analysis and presentation

Job Responsibility

Apply advanced technical knowledge to operate technology areas
Integrate technical knowledge and business understanding to create solutions
Resolve single- and cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet customer needs
Identify additional services for revenue growth
Provide technical consulting during contract renewal
Build relationship up to senior management level
Design and deliver support solutions
Assist in managing delivery of industry support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Mobile Associate

Mobile Associates, Store-in-Store are integral to the T-Mobile Retail Team, resp...

Location

United States , Little Rock

Salary:

17.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience, retail environment preferred
passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
competitive drive and confidence to succeed in a fast-paced sales environment
at least 18 years of age
legally authorized to work in the United States

Job Responsibility

Proactively engages with a broad range of customers in a highly-trafficked retail environment
use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
consistently leverage digital self-serve tools during customer interactions and the onboarding process
identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
review personal results, current promotions, and updates on the Hub to be Customer Ready
perform skills practicing, knowledge sharing, store operations, opening and closing procedures
build relationships with nearby leadership and teams to support the customer experience from account set-up to device support and account servicing
proactively reach out to potential customers to further drive sales activity in your location
perform price overrides for specialty offers specific to National Retail

What we offer

On-the-job training
competitive base salary
annualized incentive target of $18,000/year upon promotion
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off

Parttime

Customer Programs Support Associate

EnergyHub

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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Location:United States

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Job Description:

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Requirements:

Nice to have:

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Job Posted:
February 17, 2026