Customer Performance Manager Job at Euro London Appointments

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Supplier Performance Manager

The aim of the Service Level Management and Supplier Performance Management team...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Able to operate and influence at senior levels both internally and externally
Strong Relationship, Contract management, Service Level Management and Supplier/Partner management skills
Strong Communication skills, with the ability to create clear strategic goals and direction, aligning the team whilst motivating/ empowering matrix teams to deliver
Strong Organisational skills, to manage conflicting demands on time by taking a ruthless approach to prioritisation
Strong Negotiation skills
ITIL awareness, minimum managing professional
Experience of building and maintaining very effective partner and senior stakeholder relationships through amazing relationship-building skills
Experience of working with contracts, key commercial teams, and key performance indicators
Good awareness, where appropriate, of BT’s regulatory environment and the broader industry in which we operate

Job Responsibility

Accountable for the leadership, direction, and engagement of our BMS supplier relationships
Accountable for driving strategic supplier/partner service performance where partner failure has a major impact on the service operation, our customer experience measures (NPS), and revenue
Ensuring that service levels are delivered on time and with the quality required to deliver against all MU contractual requirements and mitigate service credit costs impacting the profitability of the Managed Service business
Works across Business, engaging with senior stakeholders to agree, prioritise and implement key initiatives, communicating outcomes and progress
Acts as the BMS SLM and Supplier Performance escalation contact at senior levels of our internal and partner organisations
To champion BT Business interests and to influence supplier strategic focus
To brief and advise senior managers/executives in BT on commercial/contractual performance and future programmes in support of business objectives, including preparation for MD and CEO Service reviews
To implement and manage a strong governance framework whilst ensuring the basis of good supplier management are in place

What we offer

Bonus
Company car or car allowance
Health Insurance
Cafeteria
Smart working allowance

Fulltime

Senior Customer Manager

A fantastic opportunity has arisen for an experienced Account Manager to join a ...

Location

United Kingdom , Hertfordshire

Salary:

45000.00 - 65000.00 GBP / Year

The People Co.

Expiration Date

Until further notice

Requirements

Demonstrable account management or customer success skills
Proven commercial track record with strong financial acumen
Excellent communication, influencing and presentation abilities
Strong planning skills with exceptional attention to detail
FMCG industry experience and strong B2B sales background
Ability to build new relationships and nurture existing ones
Comfortable working in a high-performance, customer-focused environment
Adaptability, curiosity and a growth mindset
Understanding of how insights are used by retailers and manufacturers
Must hold right to work in the UK

Job Responsibility

Manage and grow a portfolio of established customers
Deliver agreed renewal and revenue targets
Identify and convert new business and consulting opportunities
Provide accurate sales projections and pipeline management
Present services via online demos and in-person meetings
Offer regular customer support and ensure ongoing engagement
Share customer feedback to support product and service improvements
Build strong collaborative relationships across internal teams
Maintain high standards of CRM usage and account documentation

What we offer

Bonus scheme
Flexible holiday options
Healthy work-life balance
Supportive organisation
Hybrid working model
Empowers you to manage your time effectively

Fulltime

Customer Manager

Proactive and relationship-driven role to nurture key customer partnerships and ...

Location

New Zealand , Auckland

Salary:

Not provided

Allpress Espresso

Expiration Date

Until further notice

Requirements

Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationship with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers

Job Responsibility

Nurture key customer partnerships
Be the face of the business and engage with customers
Build client relationships and support them in building their businesses
Understand customer goals and solve challenges
Generate excitement about company brands
Deliver an exceptional customer experience
Collaborate with internal sales, Customer Service and Technical teams
Deliver tailored solutions to strengthen customer loyalty and drive long-term growth

What we offer

Company vehicle + parking
Free coffee at work
250g of beans to take home weekly
Online staff discounts
Breakfast clubs, Friday drinks, and social events
Free and confidential Employee Assistance Program
Annual $200 wellbeing voucher
12-week company paid parental leave policy
Career development across multiple brands
Structured development plan

Fulltime

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...

Location

United States

Salary:

76800.00 - 101760.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

5+ years experience working in a customer-facing account management, sales or customer success role
A strong understanding of customer success
Experience managing a book of 100+ customer accounts
Proven ability to manage complex renewals, including commercial conversations and negotiation
A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
Experience creating and upleveling strategic relationships with key stakeholders
Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
Ability to prioritize a large but strategic book
Excellent critical-thinking skills
High commercial acumen and strong discovery skills

Job Responsibility

Effectively manage a book of our mid-market customers (typically ~250-300)
Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
Proactively drive customer adoption and mitigate retention risk
Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
Accurately forecast renewal revenue for current and future quarters
Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
Lead account planning efforts in collaboration with Sales to define joint customer success strategies
Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)

What we offer

This position is bonus-eligible
Articulate also offers a robust suite of benefits

Fulltime

Customer Service Manager

Join a leading provider of Occupational Health and Medical Screening services as...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

Job Responsibility

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

What we offer

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Fulltime

Customer Performance Manager

Euro London Appointments

Location:
Spain

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Performance Manager