Customer Order & Administration Specialist, IKEA

Customer Order & Administration Specialist

IKEA

Location:
Mexico, Jaltenco

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Secure customer product delivery at desired address within agreed time, quality and lowest possible costs while maintaining proper administration and order flow management.

Job Responsibility:

Secure that customer get their products delivered at wished delivery address within the agreed time, the agreed quality to the lowest possible costs
Securing the market set-up for customer order flow from fulfilment units to the customers
Achieving and maintaining the highest level of accuracy through correct and proper administration
Leading the accuracy agenda for the central warehouse with a right first time attitude
Reach excellence in securing the customer promise/demands
Control and maintain the Range and order allocation set up
Monitor the order flow and secure a qualitative information flow to concerned parties

Requirements:

Collaborative mind-set: good in building relationships across the organisation
End-to-end orientation: ability to apply analytical process-oriented thinking including planning and maintaining work process
Ability to act within the global framework to achieve local/market/organisation goals
Ability to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environments
Analytical capability to enable translation of business and customer needs into development initiatives
Very good knowledge of IKEA processes, supply chain, warehousing operations and service business
Very good understanding of the customer and co-worker needs, demands and expectations
Good knowledge of stakeholder management
Excellent knowledge of relevant IT systems/solutions/tools, calculation methods and analysis

Nice to have:

Inspired by the IKEA vision, values and culture
Leading business through people
Enjoy applying strategic, tactical and operational approach for analysing business opportunities
Customer orientation and centricity
Eagerness and desire to understand the IKEA business and customer needs

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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