Customer Operations Specialist

• Respond to customer inquiries with high quality, speed, and accuracy across several channels including email and social media chats
• Troubleshoot and resolve customer issues with care and respect
• Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
• Manage returns, issue refunds, liaise with the warehouse regarding any order issues
• Share customer feedback and information with other team members
• Contribute to a positive, energetic team culture

• 1-2 years of CRM systems (e.g., Freshdesk, Zendesk or equivalent)
• Educated to degree level or currently studying at degree level
• Excellent written, verbal, and listening skills
• Great attention to detail
• Strong problem solving skills
• Google sheets and doc rockstars

E-commerce customer service experience is a plus

• Equal opportunities employer
• Reasonable adjustments supported
• Inclusive environment