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Customer Onboarding Specialist

https://www.lhh.com/ Logo

LHH

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirement as a program offer. Each year we help over half a million job seekers find their ideal job role. In this role, you will play a vital role in driving engagement and participation in our career transition programs.

Job Responsibility:

  • Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system
  • Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program
  • Encourage participantion within the program, understanding the challenges they may face
  • One call can last between 3-5 mins
  • During busy periods we expect you to make 15 calls per hour

Requirements:

  • Previous call center experience is essential
  • Target driven mindset
  • Excellent communication skills, both verbal and written, with a professional phone manner
  • Strong interpersonal skills, capable of building rapport and connecting with participants effectively
  • Empathy and understanding in supporting individuals through career transitions and talent development
  • Basic computer literacy and data entry skills
  • Ability to multitask, manage time effectively, and work in a fast-paced environment
  • A positive and proactive attitude
  • Fluency in English is required
  • Valid work permit and residency in the UK
What we offer:
  • Growth opportunities within a HR Solutions global leader
  • We prioritize learning to stay agile in an increasingly competitive business environment
  • We foster an open-minded environment where people spark new ideas and explore alternatives
  • Additional benefits including PTO, Paid Holidays, and more

Additional Information:

Job Posted:
October 17, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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