Customer Onboarding Specialist Job at Fullpath

Customer Onboarding Specialist

Fullpath

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 95000.00 USD / Year

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Job Description:

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data-driven solutions to a quickly evolving industry. We are looking for a Customer Onboarding Specialist with experience in automotive finance and insurance (F&I) to join our awesome Onboarding Team. You will play a key role in Fullpath’s mission of delivering an amazing customer experience. You will be the welcoming face that greets our customers and helps them begin their Fullpath journey. You will achieve so by supporting the onboarding process for both new and existing accounts by helping them integrate our software, educating customers on our platform, helping solve technical issues, and ensuring a smooth adoption of our products throughout the customers’ lifecycle. The ideal candidate is high-energy, tech savvy, process oriented, passionate about helping customers, and excels in communication via phone and email. Always willing to go the extra mile to help a new customer. This is a remote role reporting directly to the Director of Onboarding.

Job Responsibility:

Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology
Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation
Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines
Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines
Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale
Educating customers on features, capabilities, and best practices to simplify adoption and align expectations
Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat)
Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion
Measuring and reporting upon the onboarding experience.

Requirements:

1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company
1+ year experience in digital advertising, Google & Facebook preferred
Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology (preferred)
Proven basic troubleshooting abilities
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Ability to multitask and collaborate with different departments
Impeccable attention to detail
Cares for speed and quality of delivery
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

What we offer:

Competitive compensation & comprehensive benefits
Flexible, family-friendly environment that supports work-life balance
Global team of innovators, collaborators, and go-getters who challenge and uplift one another
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
Fast-paced startup culture with endless opportunities for learning, growth, and ownership
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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