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Customer Insights Analyst

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Fullstory

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Location:
United States, Atlanta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

95000.00 - 105000.00 USD / Year
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Job Description:

As a Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment.

Job Responsibility:

  • Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
  • Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
  • Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
  • Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
  • Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
  • Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers

Requirements:

  • 2+ years of experience in a customer-facing analytical role (e.g., CSM, Client Analytics, Consulting) responsible for presenting data analysis and insights to external clients
  • Demonstrated experience using data analysis and visualization tools (such as SQL, Looker, Tableau, or Snowflake) to build dashboards and derive insights from customer data
  • Proven ability to manage customer-facing projects, track deliverables, and communicate progress
  • Excellent communication skills, with experience translating complex technical analysis into clear, actionable recommendations for business stakeholders
  • Familiarity with leveraging AI tools and technologies to analyze data sets, identify patterns, and surface insights for customers
  • Exposure to web technologies and UX principles (e.g., understanding of CSS selectors) to effectively analyze and consult on digital experiences
What we offer:
  • Flexibility and Connection with a vibrant HQ in Atlanta and a tight-knit group in London
  • Flexible PTO policy and an annual company-wide closure, along with federal holidays
  • Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
  • Professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees
  • US and EMEA-based Fullstorians receive a monthly productivity stipend
  • Team Collaboration through team off-sites and an annual full-company meet-up
  • Paid parental leave
  • Bereavement leave, including miscarriage/pregnancy loss

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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