Customer Implementation Manager - Enterprise

• Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
• Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
• Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
• Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
• Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
• Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
• Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
• Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

• BS/BA or equivalent knowledge and experience
• Extensive experience in project management, including coordination and resource tracking
• Experience implementing and/or leading an Axon body-worn camera program
• Understanding of software and hardware implementation, particularly in SaaS environments
• Proficiency in Smartsheets or similar project management tools
• In-depth knowledge of Axon products and digital evidence management systems is preferred
• Experience working with corporate, retail, and security-based organizations
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
• Ability to work independently and take ownership of projects while effectively collaborating across various teams
• Willingness to travel throughout North America, with potential for international travel

In-depth knowledge of Axon products and digital evidence management systems

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs