Customer Implementation Manager

New

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Enterprise Customer Success Manager

We are looking for an experienced Enterprise Customer Success Manager to serve a...

Location

United States , New York

Salary:

145000.00 - 175000.00 USD / Year

Findigs

Expiration Date

Until further notice

Requirements

7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment
Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base
Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences
Deep understanding of customer success principles, methodologies, and best practices
Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)
Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations
Willingness to embrace the unstructured, fast-paced environment of a high-growth startup
Strong communication skills including the ability to translate complex technical issues

Job Responsibility

Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform
Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio
Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals
Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion
Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies
Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams
Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment
Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution
Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management

What we offer

Competitive OTE + Pre-IPO equity
Flexible Paid Time Off (PTO) policy
Company holidays
Health benefits
401(k) matching up to 4%
Monthly gym stipend
Lunch provided every day

Fulltime

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...

Location

United States , Austin

Salary:

145000.00 - 170000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
Demonstrated success in driving operational excellence, process standardization, and innovation at scale
Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
Excellent communication, stakeholder management, and influencing skills
Ability to thrive in a fast-paced, ambiguous, and globally distributed environment

Job Responsibility

Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers
Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
Set clear goals and performance expectations for the team
Run point on our customer escalation process
Own global capacity planning and workforce strategy
Develop and execute a global strategy and operating rhythm for Enterprise Implementation
Establish and maintain global standards, best practices, and playbooks for implementation processes
Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency
Champion a customer education strategy that empowers Enterprise customers to become self-sufficient
Serve as the global voice of Implementation, advocating for customer and team needs

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...

Location

United States , Chicago

Salary:

145000.00 - 170000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
Demonstrated success in driving operational excellence, process standardization, and innovation at scale
Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
Experience with customer education, enablement, or training programs is highly desirable
Excellent communication, stakeholder management, and influencing skills
Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
Customer-Centric
Innovative and Proactive
Collaborative Leader

Job Responsibility

Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers
Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
Coach and guide the Implementation Manager ICs on complex/unique customer needs
Set clear goals and performance expectations for the team
Run point on our customer escalation process
Own global capacity planning and workforce strategy
Develop and execute a global strategy and operating rhythm for Enterprise Implementation
Establish and maintain global standards, best practices, and playbooks for implementation processes
Partner with regional CX Directors and cross-functional teams
Identify, evaluate, and implement new technologies, content, and business processes

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...

Location

United States , San Francisco

Salary:

145000.00 - 170000.00 USD / Year

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
Demonstrated success in driving operational excellence, process standardization, and innovation at scale
Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
Experience with customer education, enablement, or training programs is highly desirable
Excellent communication, stakeholder management, and influencing skills
Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
Customer-Centric
Innovative and Proactive
Collaborative Leader

Job Responsibility

Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions
Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems
Set clear goals and performance expectations for the team, aligned with global CX and business objectives
Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team
Own global capacity planning and workforce strategy, including hiring and coverage across timezones
Develop and execute a global strategy and operating rhythm for Enterprise Implementation, ensuring consistent, high-quality customer experiences across all regions
Establish and maintain global standards, best practices, and playbooks for implementation processes, documentation, and customer handoffs
Partner with regional CX Directors and cross-functional teams to align on priorities, share insights, and drive continuous improvement
Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency, scalability, and customer value in the implementation journey

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Enterprise Customer Success Manager

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

80000.00 - 88000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role

Job Responsibility

Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
Executing a framework to communicate ROI proactively - identifying risks and minimize churn
Analyzing our customers' performance based on data and working with the customers to optimize success
Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

New

Professional Services Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Boston

Salary:

66000.00 - 105600.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

Axon

Location:
United States , Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 23, 2025

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