Customer facing network engineer Job at Randstad (Tokyo)

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...

Location

United States , Utah

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required
must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields

Job Responsibility

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Fulltime

Senior Network Engineer

Aruba is an HPE Company, and a leading provider of next-generation network acces...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

4+ years of experience in supporting Aruba Products and Customers
Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Ability to multitask and work independently when required, with little supervision or direction
Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
Formulate action plans (technical and operational) for analysing and resolving reported issues
Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred
Routing and switching protocols like BGP, OSPF, VXLAN, MSTP
Datacentre design experience preferred
Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)

Job Responsibility

Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
Plan: Creating customer requirement document and business outcome plan
Design: Creating high level and low-level design documents based on customer requirements
Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
Migration: Preparing migration including Method of Procedure and migration validation checks
Optimization: Working on continuous improvement of network operations, uptime and security conformance

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Marketing Engineer - Networking Solutions

This role is ideal for experienced engineers with strong networking backgrounds ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
>5 years of experience in enterprise networking (campus, wireless, WAN, or security)
Experience working with or configuring network infrastructure (switching, routing, WLAN/RF, SD-WAN)
Technical writing or documentation experience is preferred (customer-facing or internal)
Familiarity with HPE Aruba Networking products is a plus
Strong problem-solving and analytical skills
Understanding of how to read and interpret technical documents such as product requirements or test plans
Experience in a lab setting or building solution models is beneficial
Good communication skills in English, both written and spoken — including comfort with live presentations, webinars, or voiceovers

Job Responsibility

Create technical content including written guides, presentations, and videos. Content will cover product implementation, solution architecture, and "how it works" topics
Analyze and understand Aruba Networking solutions that span switching, wireless, WAN, and security. Apply that knowledge to build solution-level guidance and collateral
Collaborate with Product Line Managers (PLMs), other Technical Marketing Engineers (TMEs), and Sales teams to align messaging and ensure content supports customer and partner needs
Present technical material in webinars, training sessions, or internal forums
Contribute to continuous integration/continuous deployment (CI/CD) automation efforts, supporting internal tooling using Python, Jenkins, GitHub, and JavaScript
Explore productivity tools, including HPE-approved AI models, to support technical documentation and teamwork

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

India

Salary:

Not provided

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work for the respective hiring region

Customer Support Engineer

As a Customer Support Engineer at a pioneering AI company, you'll be the first l...

Location

United States , San Francisco

Salary:

180000.00 - 260000.00 USD / Year

Together AI

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages
Familiarity with operating storage systems in HPC environments such as Vast and Weka
Familiarity with inspecting and resolving network-related errors
Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success
Strong sense of ownership and willingness to learn new skills to ensure both team and customer success

Job Responsibility

Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
ensure swift and effective solutions every time
Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction
Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What we offer

competitive compensation
startup equity
health insurance
flexibility in terms of remote work

Fulltime

Private Network Pre-Sales Engineer

Hewlett Packard Enterprise is looking for a Private Network Pre-Sales Engineer t...

Location

Czech Republic , Prague

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in business, computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in Telecommunications and/or Enterprise networking
5+ years of experience in customer-facing pre-sales roles: building customer confidence, addressing technical concerns, and winning sales opportunities
Experience in 4G and 5G Core and RAN technologies
Experience in Private 4G/5G and/or enterprise networking is a plus
Ability and experience of operating at C level and building trusted relationships
Experience of working within a complex team environment across multiple time zones
Strong technical understanding and knowledge of the telecom industry
Familiarity with Industry Standards such as 3GPP and ETSI

Job Responsibility

Manage customer RFxs to build a competitive technical and commercial solution in close cooperation with Sales
Deliver technical pre-sales customer presentations and showcase the product capabilities both remotely and at customer premises
Capture market dynamics, follow competition offer and interface with product management, balancing and prioritizing customer requirements to guide product development teams
Successfully transfer knowledge to external partners to deliver effective solutions to customers
Proactively share knowledge with peers and help develop more junior team members.

What we offer

Health and wellbeing suite of benefits
Career development programs
Diversity, inclusion, and belonging initiatives.

Fulltime

Technical Service Advisor

Provide technology consulting to external customers and internal project teams. ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong foundation in IP networking: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6
Solid expertise in L2/L3 protocols: VRRP, OSPF, BGP, Multicast, MPLS VPN
Exposure to modern technologies: Segment Routing, VxLAN, EVPN, SD-WAN, DC Switching
Experience in large enterprise or service provider environments
Familiarity with ITIL framework and a mindset for automation is a plus
Excellent communication and interpersonal skills—customer-facing experience is essential
Preferred certifications: JNCIS / JNCIP / JNCIE or industry equivalents
Bachelor’s degree in Engineering or Computer Science
MBA is a bonus
Minimum 5+ years in designing, implementing, and troubleshooting complex networks

Job Responsibility

Act as the single point of contact for all post-sales service needs for assigned customers
Align closely with account teams on service delivery and sales
Manage support cases to closure within SLA timelines
escalate critical issues proactively
Facilitate collaboration across teams to resolve high-impact technical problems
Serve as a bridge between the customer and Professional, Advanced, and Education Services
Engage in major projects for risk management, service planning, and expectation setting
Conduct periodic service reviews with customers on SLAs, metrics, and quality
Establish and lead operational reporting frameworks (preferably ITIL-based)
Review open software defects and deployment risks

What we offer

Health & Wellbeing
Personal & Professional Development
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs for career growth
Unconditional Inclusion

Fulltime

Resident Engineer

We are looking for a Resident Engineer to join our team in a highly technical, p...

Location

United States , All, Maryland

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum 7 - 10 years of hands-on network engineering experience
Network engineering experience in a consultative manner supporting full-stack enterprise solutions
Data Center Switching, Data Center Routing, Data Center Security, and EVPN/VXLAN
Hands on experience supporting Juniper QFX and EX product family platforms
Intermediate to Advanced Knowledge of EVPN/VXLAN
Juniper Networking Specialist certification is required, Professional level preferred
Expert level relationship management, communications skills, and interpersonal skills to manage face-to-face communications daily with multiple levels of customer management and engineering staff across multiple departments within the host company in a responsible and professional fashion
Customer culture alignment in a strong technical team with deep expertise across multiple layers of technical responsibility
Expert-level troubleshooting methodology to isolate and identify configuration, design, and software anomalies
ability to clearly articulate findings in written and verbal communications with development-level engineering staff

Job Responsibility

Develop and maintain expertise on the products deployed within the customer’s network
Provide post-sales on-site support for Juniper’s networking products
Troubleshoot and identify configuration, design, and software anomalies
Manage multiple projects and customer engagements
Align with customer culture in a strong technical team environment
Suggest and implement Juniper solutions when appropriate

What we offer

Health & Wellbeing suite supporting physical, financial, and emotional wellbeing
Specific programs for personal and professional development
Celebrating individual uniqueness through unconditional inclusion
Flexibility for work-life balance

Fulltime

Customer facing network engineer

Randstad

Location:
Japan , Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 09, 2025

Expiration:
November 24, 2027

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Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 09, 2025

Expiration:November 24, 2027

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Japan , Tokyo

Category:
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Contract Type:
Not provided

Job Posted:
May 09, 2025

Expiration:
November 24, 2027