Customer Experience Tier 1 Job at flydocs

Tier 1 Support Analyst

Our client is looking for a computer support professional for all of the core bu...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

Must have direct experience providing support in the listed technologies: Windows 7 and 10 Operating System troubleshooting and configuration
Microsoft Office 365 installation, configuration and troubleshooting
Desktop/Notebook hardware installation, configuration and troubleshooting
Computer peripheral and hardware installation, configuration and troubleshooting

Job Responsibility

Supports end users via phone and remote support tools
Images computers and prepares them for end user deployment
Supports Microsoft Office 365 application issues
Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
Documents all work done through Service Now Helpdesk application
Supports wireless connectivity for laptops and mobile devices
Support remote connectivity via Cisco VPN client software
Effectively manages time to make sure calls are responded to in timely manner
Escalates calls to appropriate next Tier support groups when necessary
Attention to detail in all aspects of handling customer calls

Support Engineer - Night Shift

The Night Shift Support Engineer is responsible for providing technical support ...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Associates or technical degree with two (2) years related experience
or four (4) years related experience and/or training
or equivalent combination of education and experience
Has at least one (1) year related experience in customer service or customer facing role
Experience with Exchange, Microsoft 365 and Active Directory
Experience with Cloud environments
MS Azure
AWS & Google is a plus
Ability to diagnose technical issues
Problem Solving – Identifies and resolves problems in a timely manner

Job Responsibility

Troubleshoot technical issues inclusive of but not limited to Microsoft’s core business applications and operating systems
Handle technical escalations for more junior engineers and more advanced inquiries
Provide comprehensive troubleshooting and backend support for our user base
Responsible for adhering to the Service Engineer Day in the Life process daily
inclusive of answering calls and escalating tickets as required
Resolve complex workstation problems and offer general sever support
Responsible for initial triage of network degradation or outages, compromised accounts, and more
Support services for Microsoft related technologies
Windows Server, Exchange, SQL, SharePoint, etc
Responsible for user provisioning and workstation deployment as needed

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement

Fulltime

AWS Support Engineer

Our client, a leading Consulting firm, is in need of 3 AWS Support Engineers for...

Location

United States

Salary:

39.00 - 55.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

2 – 3 years of experience providing tier 1 & 2 support of AWS Connect
AWS Connect troubleshooting experience
Prior experience helping to build custom reports to show efficiency of configurations and integrations in AWS Connect Reporting Dashboard
Documentation experience

Job Responsibility

Providing Tier 1 & Tier 2 phone support
Troubleshooting
Documentation
M & O Support to the Senior Engineers who will be building out a net new AWS Connect environment
Supporting a customer in California and being okay supporting PST hours

What we offer

Excellent benefits and compensation packages

Account-Based Marketing Manager

We’re looking for an Account-Based Marketing Manager (ABM Manager) to own and ex...

Location

United States , Seattle

Salary:

97000.00 - 145000.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

3-5 years of B2B marketing experience, with direct experience executing ABM programs in a SaaS or enterprise software environment
Proven ability to own end-to-end strategy of multi-channel ABM programs including execution of 1:1 and 1:few experiences
Strong understanding of sales motions, buying committees, and enterprise deal dynamics
Comfort working closely with Sales and navigating fast-moving, high-stakes accounts
Experience partnering with Digital, Field, Lifecycle, Product Marketing, Content Marketing, Enablement and RevOps teams
Highly organized, detail-oriented, and able to manage multiple high-touch programs at once
Strategic instincts paired with a bias toward action, you don’t wait to be told what to do
Strong analytical mindset, capability of monitoring and proving program value
Experience with tools like Salesforce, Marketo, Adroll ABM or similar ABM platforms
Experience delivering executive-level events, Executive Briefing Centers, or white-glove customer experiences

Job Responsibility

Strategize and Execute High-Touch Multi-Channel ABM Programs
Own end-to-end strategy and execution of 1:1 and 1:few ABM programs for Tier 1 and Tier 2 accounts, with a clear focus on pipeline creation and deal acceleration
Lead Highspot’s most strategic ABM experiences, including: Executive Forums (multi-day, curated executive events), Executive Briefing Centers (EBCs) and on-site account days, 1:1 advertising and gifting programs designed to break into and multithread accounts, Highly personalized digital sales rooms branded to individual accounts
Ensure every program is designed with a clear point of view on who it’s for, what it’s meant to change in the deal, and how it supports pipeline
Travel approximately 10–20% to support on-site ABM experiences, owning logistics and execution while delivering a white-glove attendee experience, knowing the accounts, deal context, and stakeholders well enough to anticipate needs and actively support Sales during the event
Partner Deeply with Sales
Act as a true “ride shotgun” partner to Sales on a defined set of priority accounts, building strong relationships with AEs, ADRs, and sales leadership
Collaborate with Sales to understand account strategy, deal dynamics, buying committees, and whitespace, to translate that into targeted ABM plays
Enable Sales with clear guidance on how to use ABM programs before, during, and after execution to maximize impact
Design Programs That Scale

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Industry Leader & Value Engineering Director

Appian is seeking a highly strategic, executive-level Financial Services Industr...

Location

Australia , Sydney

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and MBA preferred
Minimum 15+ years of direct experience in a leadership role at a banking or capital markets with a complete understanding of the major business drivers in financial services
OR 10+ years of experience in Enterprise Architecture, Strategic Planning, or CTO Advisory within a major Financial Services institution (Tier 1 Bank) or a top-tier consulting firm
Proven experience in leading Technology Modernisation and Simplification initiatives and managing Technology Portfolio & Lifecycle
Hands-on experience driving change and new solutions, with an emphasis on improved customer experience, regulatory effectiveness, and operational efficiency
Deep expertise in Governance, Commercial Management, and Financial Performance/Optimisation
Exceptional executive communication and presentation skills with a track record of influencing C-suite stakeholders
Direct work experience within the APJ region is required
30% travel is expected to clients across the APJ region

Job Responsibility

Act as the primary strategic industry expert for Financial Services in APJ
Spend time with clients to evangelize new applications for our work automation software
Provide strategic guidance and coaching to Account Executives and Customer Success teams
Engage directly with C-level regional business and technical leaders
Define and quantify the multi-year transformation roadmap for strategic clients
Help Account Executives design programs to penetrate new target accounts
Deliver thought leadership across a variety of formats
Provide consultative support on how Appian solutions address critical APJ regulatory drivers
Design/present Target State Architectures
Act as the regional Value Engineering expert

What we offer

Training and Development
Growth Opportunities
Community
Leadership program
Appian University
Skills based training
Tuition reimbursement
Employee-led affinity groups

Customer Excellence Team Leader

At brsk, we’re all about creating seamless, human-centred experiences every time...

Location

South Africa , Johannesburg

Salary:

Not provided

Brsk

Expiration Date

Until further notice

Requirements

Proven experience in a customer service team leader or second-tier support role, in a contact centre or face-to-face environment
Strong knowledge of technical support and social media customer interactions
A coaching-first mindset
An obsession with the customer journey, paired with the operational acumen to drive results
Excellent communication skills—both written and verbal—and the ability to connect with people at all levels
The ability to thrive in a fast-paced, ever-evolving environment
Experience with customer service ticketing systems, QuickBase, HubSpot, and Microsoft Office suite, Teams, Dialpad Telephony, Workforce management and contact centre statistics/analytics

Job Responsibility

Championing the voice of the customer across the entire brsk business
Leading, mentoring, and coaching a team of Customer Excellence Agents to deliver best-in-class support every single time
Ensuring a seamless 24/7/365 customer service experience via a rotating monthly roster
Managing fault resolution across multiple channels—call centre, email, social media, in-person, and more
Embedding a First Contact Resolution approach as the standard for handling enquiries
Monitoring and improving customer experience through consistent feedback loops
Holding monthly 1:1s with team members to guide growth, engagement, and performance
Driving operational efficiency and effectiveness across the team
Measuring performance against clearly defined KPIs—and celebrating wins
Encouraging cross-functional collaboration to continually elevate the customer journey

What we offer

A monthly remote work and connectivity allowance

Client Services Manager

This is an exciting and crucial role for Captify Australia’s growth, leading the...

Location

Australia , Sydney

Salary:

Not provided

Captify

Expiration Date

Until further notice

Requirements

1 years experience in account management or customer service experience across both managed/direct and programmatic business
Proficient use of Microsoft Excel
Excellent communicator with both internal and external stakeholders via email, phone and in person
Excellent attention to detail
Good prioritisation and time management skills
Ability to thrive in a start-up environment and hustle

Job Responsibility

Primary point of contact for agency clients on existing live accounts
Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
Upweight - responsible for pushing campaign specific upweights
Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well
Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
Responsible for compiling campaign PCAs for Tier 1 growth accounts
Helping to identify future strategic growth for the business

What we offer

25 days holiday + bank holidays + your birthday + volunteer day
Regular shut down days, including the festive period
Access to SPILL - instant therapy support
Access to Mental Health First Aiders
Sport and wellbeing activities
Financial wellbeing support
Work from home and flexible/core working hours
Work from any Captify office in the world
Enhanced family friendly policies
Pet friendly office

Fulltime

Customer Experience Tier 1

flydocs

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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Customer Experience Tier 1

flydocs

Location:

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Category:
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Contract Type:
Not provided

Job Posted:
January 05, 2026