Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:
United States, Norwalk

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and customer-focused Customer Experience Specialist to join our team in Norwalk, Connecticut. In this role, you will play a pivotal part in managing customer accounts, maintaining accurate data, and providing exceptional service.

Job Responsibility:

Maintain and update customer accounts by entering, creating, and managing data accurately
Issue warranties to customers while ensuring all necessary documentation is complete
Review and process reports to identify updates needed, such as closing, reactivating, or extending customer files
Provide excellent customer service through inbound and outbound calls, addressing inquiries, and resolving issues promptly
Utilize Microsoft Office applications effectively for day-to-day tasks, ensuring efficiency and accuracy
Collaborate with team members to ensure customer needs are met and any account discrepancies are resolved
Handle multiple tasks simultaneously while maintaining a high level of attention to detail and organization

Requirements:

Proven experience in customer service with a strong commitment to delivering quality support
Proficient in data entry with excellent attention to detail and accuracy
Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook
Ability to manage inbound and outbound calls professionally and efficiently
Strong organizational skills and the ability to handle multiple priorities simultaneously
Effective communication skills, both verbal and written, to interact with customers and team members
A proactive attitude and problem-solving mindset to address customer concerns effectively

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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