Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Collierville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a highly organized and detail-oriented Customer Experience Specialist to join our team in Collierville, Tennessee. In this role, you will focus on supporting customer interactions, managing account information, and addressing inquiries to ensure seamless operations within the manufacturing industry.

Job Responsibility:

Handle inbound customer calls and respond to inquiries promptly and professionally
Assist customers with billing-related questions and resolve issues effectively
Utilize CRM systems to update and maintain accurate customer records
Process customer applications with attention to detail and adherence to company guidelines
Collaborate with internal teams to ensure customer benefit functions are delivered efficiently
Monitor customer accounts and take necessary actions to address discrepancies or concerns
Provide support in navigating computer programs to enhance customer experience
Offer solutions and guidance to customers to improve their overall satisfaction
Document and analyze customer interactions to identify trends and opportunities for improvement
Facilitate communication between departments to ensure a cohesive approach to customer service.

Requirements:

Proficiency in using computer programs to manage customer interactions and data
Experience working with CRM systems to track and optimize customer engagement
Familiarity with the 'About Time' software to ensure efficient operational processes
Strong skills in answering inbound calls and providing prompt, detail-oriented assistance
Ability to assist customers with inquiries, complaints, and requests to enhance satisfaction
Knowledge of benefit functions to guide customers through relevant processes effectively
Expertise in handling billing functions, including resolving discrepancies and processing payments.

What we offer:

Medical, vision, dental, and life and disability insurance for contract/temporary professionals
Eligibility for 401(k) plan for hired contract/temporary professionals
Access to free online training
Competitive compensation.

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist