Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Overland Park

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.

Job Responsibility:

Establish working relationships with customers via mail, telephone, or in-person
Serve as primary contact to clients, merchants and customers providing timely responses
Proactively contact customers and merchants to address issues
Build rapport with internal and external parties to provide excellent customer experience
Route escalated requests and unresolved issues to appropriate team members
De-escalate challenging customers and provide exceptional support
Record customer interaction details within CRM system
Meet or exceed department metrics and service level agreements
Provide insight and feedback for client quarterly business reviews
Collaborate with team to improve training and documentation
Demonstrate professionalism and maintain accountability
Participate in skip level meetings with Leadership
Adapt positively to internal and external changes
Assist with processes for new program implementations

Requirements:

Proven experience in customer service, preferably in a call center environment
Proficiency in working with multiple web browsers and managing email communications effectively
Strong skills in handling customer success tasks, including account discrepancies and inquiries
Ability to perform accurate data entry and manage account updates
Excellent interpersonal and communication skills to build rapport with customers and team members
Strong problem-solving capabilities to address customer concerns and deliver solutions
Demonstrated ability to meet performance metrics and adhere to service standards
Flexibility to adapt to organizational changes and new processes

What we offer:

Medical, vision, dental, life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
October 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Experience Specialist