Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in San Francisco, California. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and representing the voice of our customers. If you thrive in a dynamic environment and enjoy building meaningful connections with people, this position offers an exciting opportunity to contribute to a growing organization.

Job Responsibility:

Provide comprehensive support to customers through a ticketing system, ensuring they feel valued and cared for
Assist with order-related inquiries and guide customers through device replacement processes with empathy and efficiency
Explain product features and functionality clearly to help customers maximize their experience
Troubleshoot issues related to apps, frames, and WiFi to ensure seamless usability
Manage warranty claims and product returns while maintaining a high level of customer satisfaction
Collaborate with team members and cross-functional departments to voice customer feedback and drive improvements in processes and products
Embrace changes and challenges inherent to a startup environment, contributing to the company’s growth and evolution
Maintain and exceed performance standards, measured through customer satisfaction scores
Stay updated on tools and systems to continuously enhance the customer experience

Requirements:

Minimum of 1 year of experience in customer service, preferably in a remote support setting
Proficiency with customer service software such as Zendesk, Freshdesk, or Salesforce
Strong communication skills with the ability to empathize and connect with customers
Demonstrated ability to adapt to change and tackle new challenges in a fast-paced environment
Familiarity with cloud technologies and CRM systems
Competence in using Microsoft Excel for managing and analyzing customer-related data
Proven ability to prioritize customer satisfaction and deliver exceptional service
Experience in ensuring customer success through proactive problem-solving and relationship management

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Access to a company 401(k) plan

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist