Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, San Diego

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is seeking an empathetic and detail-oriented Customer Experience Specialist to ensure exceptional client interactions and drive satisfaction across the organization. This role focuses on understanding client needs, resolving issues efficiently, and enhancing overall customer engagement. If you thrive on finding innovative ways to improve customer relationships and delivering outstanding service experiences, we encourage you to apply!

Job Responsibility:

Maintain a deep understanding of the company's products, services, and processes to assist clients effectively
Act as the primary point of contact for customers, handling inquiries, complaints, and feedback promptly and professionally
Ensure client concerns are addressed by working collaboratively with relevant internal teams
Document customer interactions, resolutions, and feedback in the company’s CRM system for accurate recordkeeping and reporting
Analyze customer data and feedback to identify trends and areas for service improvement
Suggest enhancements to processes or services that can improve the client experience
Build relationships and trust with customers by providing clear and helpful communication
Assist in training team members on customer service best practices to promote consistency and excellence in client interactions
Monitor and track Key Performance Indicators (KPIs) related to customer satisfaction and report findings to leadership
Work closely with sales and marketing teams to align customer strategies with broader business goals

Requirements:

Previous experience in customer service or customer experience roles (2+ years preferred)
Exceptional communication skills (written and verbal) with a customer-focused mindset
Ability to handle challenging conversations while remaining empathetic and solution-oriented
Strong data analysis and problem-solving skills to identify trends and propose actionable improvements
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and CRM systems
A solid understanding of client relationship management and service improvement strategies
High school diploma or equivalent required
bachelor’s degree or specialized certifications preferred

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 16, 2025

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Customer Experience Specialist