Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:
United States, Woodstock

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Woodstock, Georgia. This contract position is ideal for someone who excels in delivering exceptional customer service, resolving technical issues, and ensuring a seamless experience for clients. If you thrive in a fast-paced environment and are passionate about problem-solving, we encourage you to apply.

Job Responsibility:

Provide outstanding customer support via phone and email, addressing inquiries and resolving issues promptly
assist customers in troubleshooting connectivity problems and ensure their concerns are effectively handled
manage multiple browsers and systems simultaneously to retrieve and input relevant information during client interactions
maintain accurate and timely email correspondence with customers to address their needs
collaborate with internal teams to enhance customer satisfaction and success
document customer interactions and solutions accurately to ensure continuity and quality of service
stay updated on company policies, products, and services to provide informed assistance
identify opportunities to improve customer experience and suggest innovative solutions
meet or exceed performance metrics related to customer satisfaction and response times

Requirements:

Proven experience in call center customer service or a similar role
proficiency in managing multiple browsers and systems during customer interactions
strong skills in email correspondence and clear, concise communication
demonstrated ability to troubleshoot and resolve connectivity issues
a customer-focused mindset with a commitment to delivering quality service
excellent problem-solving skills and attention to detail
ability to work effectively in a fast-paced, team-oriented environment
familiarity with customer success principles and practices

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in the company 401(k) plan
access to free online training

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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