Customer Experience Specialist

• Act as the primary point of contact for customer inquiries via phone, email, and online platforms
• Deliver exemplary customer service by addressing concerns, providing solutions, and ensuring client satisfaction
• Cultivate positive relationships with clients by representing the organization's caring values and mission
• Maintain accurate and up-to-date client information in CRM software
• Proactively identify opportunities for improving the customer experience and work with internal teams to implement those changes
• Educate clients about the nonprofit’s services, initiatives, and programs to enhance engagement
• Collaborate with colleagues to prioritize tasks while meeting service expectations

• At least 1-2 years experience in a customer service role, ideally within nonprofit, healthcare, or community-focused organizations
• High school diploma or equivalent required
• college degree or coursework in customer service, communications, or related fields preferred
• Proficiency in CRM software usage and Microsoft Office (Excel, Outlook, Teams) is a plus
• Strong listening skills, problem-solving abilities, and a solution-oriented approach. Empathy and adaptability are critical in this role
• Ability to work on-site initially, with eligibility for a hybrid work model after six months of proven performance

Proficiency in CRM software usage and Microsoft Office (Excel, Outlook, Teams) is a plus

• hybrid work schedule to enjoy a better balance between work and life
• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan