Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Elmwood Park

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.

Job Responsibility:

Maintain and update organizational systems to ensure accurate and reliable data within the database
Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities
Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process
Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics
Utilize findings from reports to identify areas for improvement and recommend actionable strategies
Facilitate effective communication via email correspondence to address client inquiries and concerns
Manage and oversee CRM activities, ensuring data integrity and streamlined workflows
Provide administrative assistance to support team operations and improve overall efficiency
Leverage Microsoft Excel to organize, analyze, and present data effectively

Requirements:

Proven experience in email correspondence and client communication
Proficiency in using CRM systems to manage and track customer interactions
Familiarity with managing work orders and monitoring their progression
Strong administrative skills to support team operations effectively
Advanced knowledge of Microsoft Excel for data analysis and reporting
Ability to analyze customer feedback and operational data to identify improvement opportunities
Excellent organizational skills and attention to detail
Strong collaboration and communication skills to work effectively across teams

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist