Customer Experience Specialist

• Respond to customer inquiries through a ticketing system, offering prompt and empathetic support
• Assist customers with order-related issues, including troubleshooting device malfunctions and guiding them through replacement processes
• Provide clear explanations of product features and usability to enhance customer understanding
• Troubleshoot app, frame, and WiFi connectivity issues to ensure seamless user experiences
• Manage warranty claims and facilitate product returns in a timely and efficient manner
• Collaborate with team members and other departments to represent customer feedback and drive improvements
• Monitor and maintain high customer satisfaction scores by delivering exceptional service
• Adapt to changes and challenges in a fast-paced startup environment

• Minimum of 1 year of experience in a customer service role, preferably in a remote support setting
• Proficiency with customer service software, such as Zendesk, Freshdesk, or Salesforce
• Strong communication skills with the ability to empathize and connect with customers
• Demonstrated ability to troubleshoot and resolve technical issues effectively
• Eagerness to learn and adapt to new challenges within a dynamic environment
• Familiarity with cloud technologies and CRM systems is a plus
• Proficiency in Microsoft Excel and database management
• Commitment to delivering exceptional customer satisfaction

Familiarity with cloud technologies and CRM systems

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan