Customer Experience Specialist

• Handle a high volume of inbound and outbound calls efficiently while maintaining attention to detail
• Schedule appointments for the sales team and ensure all details are accurately recorded
• Respond to customer inquiries through online communication channels and make proactive outbound calls
• Track all customer interactions and updates using the company’s CRM system
• Follow established communication scripts to address a variety of customer concerns effectively
• Assess customer needs, provide clear information, and identify solutions to enhance their experience
• Contribute to the hiring and training of new Customer Experience Specialists if required
• Meet individual and team performance targets by achieving both qualitative and quantitative goals
• Adapt communication styles to suit different customer personalities and maintain a customer-focused approach

• A high school diploma or equivalent
• additional education is a plus
• At least 2 years of experience in a call center or customer support role is preferred
• Familiarity with CRM systems, computer programs, and customer service practices
• Strong multitasking skills with the ability to prioritize and manage time effectively
• A dynamic personality with a detail-oriented and positive attitude
• Excellent team collaboration skills, along with being dependable and hardworking
• Customer-focused mindset with the ability to adapt to diverse communication styles
• Bilingual proficiency in Spanish is a plus but not required

Bilingual proficiency in Spanish

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan