Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, San Diego

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is looking for a dedicated Customer Experience Specialist to ensure that our clients and customers receive exceptional service and support throughout their journey with our organization. In this role, you will act as the voice of the customer, addressing their needs, resolving inquiries, and helping to improve overall satisfaction. You’ll work collaboratively across departments to enhance the customer experience while providing timely and efficient solutions. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellence.

Job Responsibility:

Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner
Handle customer communication across various channels, including email, phone, and live chat, ensuring a consistent and positive experience
Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement solutions
Collect and analyze customer feedback to identify trends and opportunities for process improvement
Assist in developing and implementing customer service policies and best practices to drive satisfaction
Provide support and education to customers regarding product features, services, and best practices
Foster relationships with customers by delivering personalized service and conveying empathy during interactions

Requirements:

Proven experience in customer service, customer support, or a related role
Strong verbal and written communication skills, with the ability to maintain professionalism in all interactions
Excellent problem-solving and conflict-resolution capabilities
Proficiency in Microsoft Office Suite and familiarity with CRM systems or customer support tools
Ability to prioritize tasks effectively and work in a fast-paced environment

Nice to have:

Associate’s or Bachelor’s degree preferred
Previous experience in a customer-centric role such as a call center or help desk
Familiarity with analyzing customer metrics and data trends to improve service delivery

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Company 401(k) plan
Access to free online training

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist